At Tri-County Electric Cooperative we make every effort to work with members who are having trouble paying their electric bill. It is best to reach out to you co-op before your bill due date to discuss your payment options. Contact us at 1-800-999-2285 if you have any questions or for more information on:
- Payment arrangements
- Agencies that may be able to provide assistance,
- Assistance for members with a serious illness that could be aggravated by the disconnection of your electric service.
Several agencies in our area may be able to offer members assistance.
SENIOR CITIZENS CENTER
SUWANNEE RIVER ECONOMIC COUNCIL - Perry
SUWANNEE RIVER ECONOMIC COUNCIL - MADISON
UNITED METHODIST COOPERATIVE MINISTRIES
SREC LIVE OAK
FAMILY ENDEAVORS (VETERANS ONLY)
$5.00 — Amount due is greater than $30.00, but less than $100.00.
$10.00 — Amount due is $100.00 or greater.
When a Cooperative employee visits the property to disconnect service for failure to pay, the customer may be given the opportunity to make payment rather than be disconnected. If the member elects to pay, a $25.00 collection charge will be assessed. This charge will be applied for every instance when an employee is sent to a property to disconnect service, but the member chooses to pay their bill, postponing disconnection.
A reconnect fee must be paid by the member in order to restore service when the service has been disconnected due to failure to pay an outstanding balance.
Monday–Friday, 8:00 a.m.–4:00 p.m.
Monday–Friday, after 4:00 p.m.
Insufficient Fund Fees
Checks and Electronic transfers received as payment of electric bills rendered or services of the Cooperative which are returned to the Cooperative unpaid by the member's bank and authorized attempts by the Cooperative to draft members accounts will result in an additional charge of $35.00 per check, bank draft or credit card draft attempt per occurrence.