Hurricane Helene
All meters that can safely receive electricity have been restored.
We continue working with members individually to assist them through their repair process and reenergize their meters when ready.
TCEC employees and mutual aid are forging on and addressing problem areas, conducting an inventory of materials, repairing fleet vehicles as needed, demobilizing the Madison base camp, downsizing the base camp in Perry, and compiling storm-related documentation, among other necessary action items after restoration is completed.
All TCEC offices have reopened, and Member Service Representatives are on site to assist members.
Hurricane Milton
The current forecast leaves our service territory on the outskirts of the storm. However, strong winds and rain are likely Wednesday & Thursday.
After the damage to our system and communities after Hurricane Helene, scattered outages due to Hurricane Milton are likely. Hanging tree limbs, damaged trees, and excessive amounts of loose debris can be blown into our infrastructure causing additional damage and outages.
Crews will work to restore power as long as it is safe to do and as quickly as possible in the aftermath. We retained some of the mutual aid personnel to assist with rebuilding infrastructure in the coastal areas we serve. We will be able to utilize these crews to assist with restoration if needed later this week.
Spend the next few days restocking your storm kit and household supplies, service generators, and secure any debris around your property that could get picked up by strong wind gusts.
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Member Notice:
If you are still without power, continue to monitor the outage map to verify we are aware of your outage. Individual outages often need to be re-reported as larger areas are energized and isolated damage keeps the lights off to 1 or 2 locations.
To verify we have record of an outage, please refer to our outage map at outage.tcec.com or give us a call at 850.973.2285. If not found on the map, outages should be reported using any of the options below.
We are making our way around to everyone as quickly and safely as possible. Nothing will feel fast enough after over a week without electricity, but we are coming for all of our members. We appreciate your patience and support.
For assistance or to report an outage:
Call 800.999.2285
Text 'TCEC' to 800.999.2285
Login to your account online at www.tcec.com or on the TCEC FL mobile app
Track outages:
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Service Repairs
With the significant structural damage to homes, businesses, and electrical equipment to services across our territory, we are working with members one on one to help them navigate the next steps.
Meters without power that have been identified as needing additional homeowner-side repairs or those locations that may choose not to reconnect their service are being moved to the “Planned Outage” Map. This is a function of our outage map at outage.tcec.com. By selecting “Planned” a map of only the locations without power due to necessary repairs will be displayed.
Members are responsible for repairs to their home's service points, the weather head, meter socket, service panel, underground conduit from transformer to home, etc. as applicable.
To complete repairs, all TCEC members should first request a temporary service disconnection if needed. Use a licensed electrician and follow the building department guidelines of the respective county. Contact TCEC when the inspection is completed, co-op personnel will be out as soon as possible to reconnect and energize the service.
For assistance with the permitting and inspection process in your county see the contact information below. Repairs and inspections must be completed before power can be restored to those individual locations.
Madison County Building Department
850-973-6785
https://madisoncountyfl.com/building-department/
Jefferson County Building Department
850-342-0223
https://www.jeffersoncountyfl.gov/p/county-departments/building
Taylor County Building Department
850-838-3500
https://www.taylorcountygov.com/departments/building_planning/index.php
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Member Service Representatives are available to assist with any questions you may have via phone at 850.973.2285 or 800.999.2285.
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Crews must follow a process designed to safely restore power to the greatest amount of people in the shortest time possible, while also considering priority locations. Priority locations include schools, medical care centers, fuel stations, convenience stores, essential manufacturing, emergency services, and communication towers.
Transmission and substation repairs must be completed first. All TCEC substations fared well during Hurricane Helene and experienced minimal damage. Transmission service has been restored to all 16 TCEC substations.
Main Distribution Lines – 3-phase line repair is labor intensive and requires large equipment and crew makeup of various skill sets. We are seeing significantly more damage to our main line distribution than what we experienced in the 8-day restoration process after Hurricane Idalia. This step includes restoration of service to critical loads and priority locations.
Single Phase and Tap Lines – this service runs directly to our member's homes and businesses. These isolated outages impacting smaller groups of people will see longer restoration times as mainline service to these locations must be completed first.
Our two base camps locations to house, feed, and provide care for our mutual aid are fully operational. Material, fuel, and other necessities are on site of both base camps allowing for the restocking of our fleet each night or as needed.
We cannot express enough how grateful we are for our members and our communities. Your support and understanding and our amazing community partners result in a positive, safe, and efficient restoration process. We all have the shared mission of getting the lights back on to every TCEC meter and getting everyone home safely.
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All TCEC offices are open to serve our Members as of 8:00AM Monday morning.
Our System Control Center is staffed 24 hours a day. Should you need to speak to someone directly please be patient as we anticipate higher than normal call volume, interruptions in connectivity or communication devices due to storm damage, and as we manage emergency and priority calls.
To report an outage:
Call 800.999.2285
Text 'TCEC' to 800.999.2285
Login to your account online at www.tcec.com or on the TCEC FL mobile app
If you do not have your account information, submit outage information by clicking HERE
Track outages:
For updates throughout the restoration process follow us on Facebook at www.facebook.com/TriCountyElectricFlorida
Please remember the importance of safety in these dangerous conditions.
- There are many down power lines throughout our service territory. Please use extreme caution when navigating around them. Do not go within 25 feet of a down line. You can report the information to the co-op by street name and general area.
- To remain safe in a flooding situation PLEASE do not try to manipulate any power conductors, including flipping your breaker including your main outside breaker, opening your meter, or attempting to unplug anything from your outlets.
- Never connect a standby generator to your home’s electrical system. Set up and run your generator in a well-ventilated area outside of the home. Make sure it is away from doors, windows, and vents. The carbon monoxide generated is deadly.
- Avoid crews working in the street. This will keep you and the crews safe and allow them to work on restoring your power.
- Do not enter flooded areas, which can conceal downed wires or other potential hazards.
- Tune in to local news broadcasts for the latest weather and emergency information.
- Follow the advice of your local emergency management and health officials.
- Take cover as necessary.
Areas with active fiber internet service with Conexon Connect will likely experience internet outages as well. The fiber will be repaired following the repairs of power infrastructure in those areas. For internet connectivity issues and troubleshooting, contact Conexon Connect at 1-844-542-6663 or visit www.conexonconnect.com.