For the safety of our members and employees, all TCEC offices will be closed throughout the morning of Wednesday, Jan. 22. We plan to have all offices open by noon depending on weather and travel conditions.
Crews will respond to outages around the clock, as long as it is safe to do so. Icy roads, debris, and heavy rain may cause extended outage times, but our crews are prepared for these challenges, and we will be actively working to restore power as quickly and safely as possible.
Additional crews are on standby to assist if needed.
At this time, we do not anticipate any power supply issues and are prepared to meet the energy demand of our members.
In the event of a power outage, please be extremely careful with what you use to keep warm. Fires can easily start if you're not careful with space heaters, and carbon monoxide poisoning can be a hidden killer so keep those generators OUTSIDE and at least 20 feet away from your home. Warming your home with gas stoves or other appliances can also be very dangerous and is not advised.
If travel is necessary, please proceed with caution. Heavy ice and rain can cause tree failure and other debris to take power lines down. Do not approach or drive over downed power lines.
Stay away from down power lines. Heavy ice and rain can cause tree failure and other debris to take power lines down.
If you hit a power pole stay in your vehicle until emergency services arrive.
Check out this YouTube video on how to stay safe if your vehicle comes in contact with a power pole or energized power lines.
Safety Tips: When a Vehicle Crashes into a Utility Pole
Our System Control Center is staffed 24 hours a day. Should you need to speak to someone directly please be patient as we anticipate higher than normal call volume, interruptions in connectivity or communication devices due to storm damage, and as we manage emergency and priority calls.
To report an outage:
Call 800.999.2285
Text 'TCEC' to 800.999.2285
Login to your account online at www.tcec.com or on the TCEC FL mobile app
If you do not have your account information, submit outage information by clicking HERE
Track outages:
For updates throughout the restoration process follow us on Facebook at www.facebook.com/TriCountyElectricFlorida
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Crews must follow a process designed to safely restore power to the greatest amount of people in the shortest time possible, while also considering priority locations. Priority locations include schools, medical care centers, fuel stations, convenience stores, essential manufacturing, emergency services, and communication towers.
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Members are responsible for repairs to their home's service points, the weather head, meter socket, service panel, underground conduit from transformer to home, etc. as applicable.
To complete repairs, all TCEC members should first request a temporary service disconnection if needed. Use a licensed electrician and follow the building department guidelines of the respective county. Contact TCEC when the inspection is completed, co-op personnel will be out as soon as possible to reconnect and energize the service.
For assistance with the permitting and inspection process in your county see the contact information below. Repairs and inspections must be completed before power can be restored to those individual locations.
Madison County Building Department
850-973-6785
https://madisoncountyfl.com/building-department/
Jefferson County Building Department
850-342-0223
https://www.jeffersoncountyfl.gov/p/county-departments/building
Taylor County Building Department
850-838-3500
https://www.taylorcountygov.com/departments/building_planning/index.php
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Member Service Representatives are available to assist with any questions you may have via phone at 850.973.2285 or 800.999.2285.
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Please remember the importance of safety in these dangerous conditions.
- There are many down power lines throughout our service territory. Please use extreme caution when navigating around them. Do not go within 25 feet of a down line. You can report the information to the co-op by street name and general area.
- To remain safe in a flooding situation PLEASE do not try to manipulate any power conductors, including flipping your breaker including your main outside breaker, opening your meter, or attempting to unplug anything from your outlets.
- Never connect a standby generator to your home’s electrical system. Set up and run your generator in a well-ventilated area outside of the home. Make sure it is away from doors, windows, and vents. The carbon monoxide generated is deadly.
- Avoid crews working in the street. This will keep you and the crews safe and allow them to work on restoring your power.
- Do not enter flooded areas, which can conceal downed wires or other potential hazards.
- Tune in to local news broadcasts for the latest weather and emergency information.
- Follow the advice of your local emergency management and health officials.
- Take cover as necessary.
Areas with active fiber internet service with Conexon Connect will likely experience internet outages as well. The fiber will be repaired following the repairs of power infrastructure in those areas. For internet connectivity issues and troubleshooting, contact Conexon Connect at 1-844-542-6663 or visit www.conexonconnect.com.